最近訂PXG的桿子要小心，質量可能有點掉漆/PXG product quality issue！～下集

最近訂PXG的桿子要小心，質量可能有點掉漆/PXG product quality issue！～上集
http://www.peargolf.com/article/%E6%9C%80jindingpxgdeganziyaoxiaoxin%EF%...

下集開始。

但客人嫌麻煩！沒有做退貨動作。由於這次的狀況，我也和另一位訂購但PXG還沒有出貨的朋友討論，PXG目前的產品狀況可能不太穩定。所以我要求我的人在收到球桿後會拍照給朋友，讓他確認產品狀況，再決定是否要寄回台灣或退回？

在美國，有時候廠商會把在店裡擺的桿子或demo的桿子拿來做全新的桿子賣。尤其網路，很多網路店家都有實體店面。如果客人沒有抱怨，就過關。有不爽，會被退回來。所以找有良心的店家很重要，也是我一直在文章說，可靠的店家比多少錢重要。

可能最近PXG的訂單大增下，拿店裡的開封產品來出貨。而且在出貨的壓力和人力有限的狀況下，沒有進行相關和完整的產品保護。導致有這個狀況。所以也把這次的經驗和大家分享。至少在美國買東西都可以有退換貨服務。當然在一定的時間內是可以退錢。

如果和我買東西或訂製球桿，我對於問題都會負責。因為我的產品都是直接和原廠採購，但對於代購的產品不是我能控制和直接處理。也只能協助客人來處理。從官網買還會有這樣問題，至少廠商願意處理不會推拖，搞失蹤。

我也建議，在網路上買東西最好可以直接官網買，為了省幾塊錢和小網站或知名度不高的店家買，後面出問題就不容易處理和解決。大公司的退貨機制健全，退回運費也不會購買者負責，只是要拿去快遞的點投遞。很多網站的退回運費是消費者負責，賠的比省的要更多，重要是心情搞得亂七八糟，影響生活就不值得。

I serious doubt that PXG is selling the golf clubs from their stores with display or demo condition for customers in recent orders. Since the order volume is boosting sharply and they might not have enough stock in their assemble line so they collect the parts such as club heads and shafts from the stores to fulfill the shortage. 

I know some online stores do the things like that as many online shops have physical stores as well. They sell the clubs with store display or demo condition with brand new prices. If the customer has no complain, they make good deal for that. If complains, they exchange or refund.

The company like PXG should do the honest business for customers, things like that is not equal to the prices and image. I can not accept my product and service got discounted. With such experience, I believe PXG will suffer some downside later on. 

If you are purchasing from me for shafts, custom clubs and other goods, I take full responsible to return, exchange or refund. This time I order for my friend and all I can do is to talk with PXG for the situation and try to get things done as best as I can. 

The key is to know which part has got the problem? That's all I need to care and work out. As I have been running the overseas purchase services for over a decade and if there is a problem through the whole chain, I have to work it out. 

That's why I always tell customers to find the right and reliable suppliers is most important thing instead of small percentage discount you have got. Online ordering becomes part of our daily life and to find the good stores and company to purchase is the job you need to do. 

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