最近訂PXG的桿子要小心，質量可能有點掉漆/PXG product quality issue！～上集

4月中訂的PXG木桿終於到客人手上，但東西收到後卻被客人543的。因為桿子有一點刮傷。追查的結果就是在PXG出貨到我的收貨點，拆開箱子就已經是這樣的狀況。所以才會想和大家分享！

和朋友討論的結果就是，東西收到時，其實質量就不是所謂全新。因為桿頭也沒有收縮膜包起來。桿身也沒有保護。還是我們套上塑膠套保護桿身，才重新裝箱寄回台北。在PXG原本的箱子裡就是沒有任何保護。

同時我也確認快遞公司，他們沒有開箱去檢查產品，而這次進台灣海關也沒有被抽檢。所以不會有什麼磨損是在重新裝箱後產生。釐清這個環節也找出問題的發生原因。

PXG在4月開始網站上進行舊款產品對折的促銷，所以也得到大量的訂單。我目前還幫朋友代購一支driver都還沒出貨。PXG有email給我說；Coronavirus的原因，導致出貨延遲。因為PXG公司沒有TM、Callaway、Ping大。老闆也是生意人，要清庫存求生。也是正常策略，但人員沒有到位，質量沒有和品牌形象對等。反而讓客人產生負面經驗。

重點它收運費也比別人貴好幾倍。不愧是PXG，運費也是PXG的等級。一支桿子30美元，2支60美元。平常美國國內一支10到15左右。收得貴也沒有比較快，也沒有好好的包裝！這是對PXG的品牌形象有很大的損害。

對於這問題的解決方式，知道客人抱怨後，我立刻email和打電話到PXG客服討論，他們也接受退款、換貨等服務。我也報告給客人，可以把桿子寄回來我進行退貨流程。也保留PXG的箱子可以進行後續。以下內容是PXG客服的回應。

Hi, 

We would be able to replace the club head for you if you want or you can return for a refund. Please let us know what you would like to do. 

Thanks, 

PXG Info

本文未完，下集請點下方。

最近訂PXG的桿子要小心，質量可能有點掉漆/PXG product quality issue！～下集
http://www.peargolf.com/article/%E6%9C%80jindingpxgdeganziyaoxiaoxin%EF%...

Last month I ordered two 0811 drivers from PXG, since they have 50% off for old models and my friend wanted to get it then I purchased for him. However, it took about 3 weeks to get it and when the drivers arrived to my friend's hands, he complained.

The drivers' shafts and heads have small scratches and the condition seems not completely brand new with wrapping on the head and shaft. It might be grabbed it from the store demo or display goods to ship for customers. 

Since the discount, it certainly pushes the sales from PXG for high volume of the orders and increases the work loading for staff. It takes longer time to get it and less manpower to work. But the quality of the products are harsh and unacceptable. 

I know in this period things are hard to control but for the PXG brand image is high end and high price for golfers, you can not lower down your quality and image due to the huge discount. It's impossible to comprise! Now I have told my staff in LA to check the upcoming 0811 driver for my another friend who orders in late of April. 

PXG charges shipping fee is higher than other companies, 1 driver costs me 30 bucks and 2 is $60, but it's not well protection for the clubs and not deliver fast as well. It's very PXG style on pricing. That makes me with the experience for negative in overall. 

Of course, I called PXG customer service and also email them the situation, they said they can accept the replacement of the club head or return for a refund. That's the best thing in this purchase from PXG. At least they keep the standard of return and refund for all customers. Here is what they replied to me on email.

Hi, 

We would be able to replace the club head for you if you want or you can return for a refund. Please let us know what you would like to do. 

Thanks, 

PXG Info

PXG product quality issue！～Part II
http://www.peargolf.com/article/%E6%9C%80jindingpxgdeganziyaoxiaoxin%EF%...

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